Support for every HiMC journey

Choose the relevant topic below or send the team a detailed request. You will receive a reference number to keep.

HiMC Rider

Rider help

Guidance for bookings, payments, account access and safety concerns.

Choose locations, review fares, understand matching or get help with an active ride.

Find completed, cancelled and refunded journeys linked to your Rider account.

Get help with Paystack checkout, payment confirmation and digital receipts.

Ask about a cancellation fee, refund status or a payment you do not recognise.

Update profile information or request help accessing or deleting your account.

Report a concern and include the relevant trip details for investigation.

HiMC Driver

Support from application review through vehicle assignment and live trip operations.

Get help submitting identity, licence, address and profile information.

Ask about application review, approval, access or account restrictions.

Get support with ride offers, pickup, trip start, navigation or completion.

Report an assigned-vehicle issue or ask about eligibility to go online.

Understand completed-trip history and the values shown in Driver activity.

Report a Rider, road or trip incident and provide the ride reference.

Describe the issue clearly and keep the reference number shown after submission.