Effective: 25 August 2026 · Contact: support@himcride.com
Who this policy covers
This policy applies to the HiMC Rider app, HiMC Driver app, himcride.com and related support services operated under the HiMC name.
Information we collect
We collect information necessary to create accounts, arrange rides, process payments, operate safely and provide support.
- Account details such as name, email address and phone number.
- Rider profile, saved places and emergency-contact details.
- Driver identity, licence, address, emergency-contact, application and assigned-vehicle information.
- Pickup, destination and Driver location information during availability and active rides.
- Ride, payment, refund, receipt, rating, notification and support records.
- Device, security and technical request information needed to protect the service.
How we use information
We use information to authenticate users, calculate fares, match paid rides, show trip progress, verify trip start, process payments and refunds, investigate incidents, communicate service updates and improve reliability.
Location
Rider location supports pickup selection. Driver precise location supports nearby offers and active-ride progress. During active rides, Android displays a foreground notification when Driver tracking continues while the app is minimised. Tracking stops when the operational purpose ends.
Security and retention
We use HTTPS, access controls, private storage, server-side validation and encrypted storage where supported. Detailed ride-location records are normally removed after 30 days. Other records are retained only for operational, safety, fraud-prevention, accounting or legal purposes.
Your choices
You may request access, correction or deletion through HiMC Support. Account deletion is available from the apps when implemented and at himcride.com/account-deletion. Required retained records are explained during processing.
Contact
Privacy questions may be sent to support@himcride.com.